Urban Woodwork Timber Door Warranty


1. Warranty Coverage

Urban Woodwork warrants that our timber doors are free from defects in materials and workmanship for a period of five (5) years from the date of delivery, subject to the conditions and exclusions outlined below.


2. Conditions of Warranty

  • Storage and Handling: Doors must be stored flat in a dry, well-ventilated area and should not be exposed to damp or freshly plastered environments prior to installation.
  • Inspection: Customers should inspect all doors upon delivery. Any defects must be reported to Urban Woodwork within 24 hours. Installation of the door signifies acceptance and voids any claims for visible defects.
  • Finishing: We offer an in-house sealing/priming service. If doors are supplied uncoated: All door surfaces, including faces and edges, must be sealed as soon as possible (within a week is recommended) and prior to installation to prevent moisture absorption. A minimum of two additional coats of quality paint or sealant should be applied, following the manufacturer's guidelines.


3. Exclusions

This warranty does not cover:

  • Natural Variations: Differences in color, texture, or grain of timber are natural and not considered defects.
  • Moisture Damage or Warping: Any damage resulting from improper sealing or finishing, exposure to moisture due to inadequate storage, or extreme temperature fluctuations.
  • Weather exposure and other extreme conditions: Timber doors must be protected from driving rain, direct sunlight and other harsh weather conditions.
  • Dimensional stability of timber: We can not guarantee dimensional stability of timber, or how timber behaves in different environments.


4. Remedies

If a door is found to be defective under this warranty, Urban Woodwork will, at its discretion, either:

  • Repair the door;
  • Provide a replacement door of the same or similar type.


This warranty covers the door itself and excludes costs related to painting, installation, or other incidental expenses.


5. Limitations

Urban Woodwork's liability under this warranty is limited to the repair or replacement of defective products. This warranty is non-transferable and applies only to the original purchaser.

ziggy door